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Privacy & cookies

Nexus-Europe GmbH (Nexus) is committed to respecting and protecting your privacy. Privacy is extremely important to Nexus.  We will never misuse or sell your data to anyone and will always ensure any data we hold is stored securely. The aim of this privacy policy is to let you know what personal information we collect from you when you use our website, communicate with us by email or telephone, or apply for a job with us.  It describes how we store and use your personal information and how you can access and manage this information.


Cookies on our website

This site uses strictly necessary cookies only.  These cookies are necessary to the core functionality of our website. We do not use marketing or analytical cookies. 

Types of personal information collected by Nexus when you contact Nexus

We may collect and process the following personal information about you:

  • information including your name, address, social media handle, contact details;
  • for advisory services, this includes details relating to your instructions for us to provide advisory services, the administration and management of those services;
  • telephone information including phone numbers, call duration and on occasional call recordings that we use for training and quality control;
  • record of that correspondence, voicemail or details of any conversation we may have with you; 
  • information that is available from publically available sources including but not limited social media websites;
  • If you apply for a job with us (for example sending us your CV ) the personal data contained in your application will be collected by Nexus and will be processed for the purposes of managing Nexus’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes. We may also keep records of references received from third parties and of any other communication or correspondence between you and us;
  • We also may obtain personal information about you from our group companies and from other third parties, for example partners with which we are engaged in joint marketing activities, service providers that help us determine a location based on your IP address in order to customize certain products to your location;

Why we collect information about you

We may process personal information for certain legitimate or lawful purposes in some or all of the following ways:

  • to maintain our accounts and records;
  • to modify, personalise or otherwise improve our services/ communications;
  • Enhance and improve the Service and our other products and services and to develop new products, services and benefits;
  • to comply with foreign law, law enforcement, court and regulatory bodies’ requirements;
  • to defend or make claims;
  • to comply with a legal obligation;
  • for training and quality purposes;
  • notify you about changes, updates and other announcements related to the Service and our other products and services;
  • provide you with promotional messages and other information about services, products and events;
  • for the performance of a contract with you or to take steps to enter into a contract;
  • for the performance of a task carried out in the public interest or in the exercise of an official authority; 
  • where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests;
  • to notify you about changes to our services and to make suggestions and recommendations to you about goods or services that may be of interest to you (necessary for our legitimate interests (to develop our products/services and grow our business);
  • to Identify usage trends and develop data analysis, including for purposes of research, audit, reporting and other business operations, including determining the effectiveness of our promotional campaigns and evaluating our business performance;

If You Fail To Provide Personal Information

If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you.

Sharing of Your Information

We will never sell your data to anyone.

Depending on the Service provided, we share personal information with:

  • Our affiliates, divisions within the Nexus group of companies worldwide (for example in Germany, USA, Russia)
  • Our service providers, representatives, agents, suppliers, including but not limited to, payment processors, accounting and tax-consulting services providers, customer support, IT service providers, mailing houses and shipping agents. 

We will only permit them to process your Personal Information in accordance with the law and our instructions.  We do not allow them to use your Personal information for their own purposes and when our relationship ends we will ensure your Personal Information is securely returned or destroyed. 

We may disclose your personal information to third parties, the courts and/or regulators or law enforcement agencies in connection with enquiries, proceedings or investigations by such parties anywhere in the world or in order to enable Nexus to comply with its regulatory requirements or dialogue with its regulators as applicable.

We may disclose any information as permitted or required by law, when we believe in good faith it is necessary for safety purposes, required for legal reporting, or to protect our legal rights or enforce our Terms of Use of our website or any competition rules.  We may also disclose information about you to our auditors, regulators, legal advisors, or to respond to a court order.

Children’s Privacy

We do not knowingly collect information from children under the age of 13 or target the Service to children under 13.

Transmission, storage and security of your personal information

Unfortunately, no data transmission over the Internet or any website can be guaranteed to be secure from intrusion.  Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us over the internet and any transmission is at your own risk.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

All information within our control is stored on our secure servers (or secure hard copies) and accessed and used subject to our security policies and standards.

Your personal information may be accessed by staff or authorised third parties and, transferred to, and/or stored at, a destination outside the European Economic Area (EEA) where the data protection laws may be of a lower standard than in the EEA. Regardless of location or whether the person is an employee or contractor we will impose the same data protection safeguards that we deploy inside the EEA.

The Websites may contain links to other Nexus group sites and other third party websites. These other websites will be subject to their own privacy policies which may differ from this Privacy Policy. If you use external links that are featured on our internet site, our data protection policy does not cover these links. Where we offer links, you have our assurance that the linked internet pages did not breach prevailing law at the time the link was added. However, we have no influence over third-party compliance with data protection and security provisions. As such, please refer to the data protection policies provided on third-party websites.

Social media

You can engage with some of our content and offerings, such as videos, games, applications, and other offerings on or through third party communities, forums, and social media sites, services, plug-ins, and applications (“Social Media Sites”). When you link to or interact with us or content through Social Media Sites, you allow us to receive certain Information from your social media account (e.g., name, user ID, email address, profile photo, photos and videos, gender, birthday, your list of friends and their contact details, people you follow and/or who follow you, the posts or the 'likes' you make). We also receive Information from your interaction with our content. Where permitted by law, by providing this Information or otherwise interacting with our Sites through Social Media Sites, you consent to our use of Information from the Social Media Site in accordance with this Privacy Policy.

Retention of your personal information

In broad terms, we will only retain your personal information for as long as is necessary for the purposes described in this Privacy Policy. This means that the retention periods will vary according to the type of personal information and the reason that we have the personal information in the first place. For example, some personal information related to the provision of services to you or by you will be kept for a number of years in order to comply with various finance and tax related legal obligations. Other service related personal information may be kept for a different period because it is in our legitimate interests to do so in order to provide or receive appropriate follow up service.

In some circumstances we may anonymise your Personal Information (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Changes to our privacy policy

We may change the content of our website or services without notice, and consequently our privacy policy may change at any time in the future. We therefore encourage you to review it from time to time to stay informed of how we are using personal information.

This privacy policy was last updated in May 2022.

Your rights

You have the right to request a copy of the personal information that we hold on you and to have any errors in that information corrected. We may charge a small fee for such requests where this is permitted under applicable law You also have the right to ask us to stop processing your personal information on compelling legitimate grounds. You can exercise these rights by contacting us using the details provided below.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Information (or to exercise any of your other rights or when you make an informal request). This is a security measure to ensure that Personal Information is not disclosed to any person other than the individual who has the right to receive it.

Contact Us

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights (detailed below) please contact:

Email: legal@nexus-gmbh.biz ; Phone: 0049 30 343 30-519; Nexus-Europe GmbH registration address: Holsteinische str 25, 10717, Berlin, Germany. 


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